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67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
Reviews have a huge impact on their decision when clients have to choose a solution provider.
Source: DemandGenReport
61% Of Local Businesses Have An Average Score Of 4 To 5 Stars
Typically two thirds of businesses have excellent and great rankings. Just 5% of companies have a score below three stars.
Source: Brightlocal
77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how excellent your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
89% Of Buyers Prefer To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile internet browser, people prefer to read reviews on their smart phones.
Source: Statista
If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize A Company
This stat is one of many that show the value of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your consumers delighted is more crucial than ever.
57 percent of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.
Furthermore, 11% looked just for companies with a perfect five star score.
Source: Brightlocal
Software Application Reviews Impact Over 98 Percent Of All Buyers
18 percent of software application buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews
Keeping in touch with your consumers develops trust. Even something like responding to their remarks and reviews can make them feel valued.
As you might anticipate, customers who feel this way are happy to invest more cash with a company.
Source: Statuslabs
83% Of All Younger Customers Were Asked To Give A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, companies have actually asked 66% of all customers to post a review on their business.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews data, 59% used online reviews to choose a physician or an attorney.
Young people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
If They Were Asked, 77% Of Consumers Would Definitely Give A Review
More than a 35% would submit a review to advise others about their client encounter and 24% would most likely direct their review to the business itself.
Over a 26% would be willing to post a review to help other individuals with their choice making process.
Source: Podium