If A Business Deals With Issues Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Go Back To A Business

Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

4 reviews may be too few. Many people read a lot more reviews to get a clear view of how the business is actually doing. Do not depend on that statistic alone.

Source: Brightlocal

Negative Reviews Can Increase Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review stats, people spend more than five times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

People Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Purchasing decisions are made quickly.

Online reviews are obviously convincing, yet marketers have not always come to appreciate the power of them.

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Leading Business Concern

Reputation management statistics indicate a business's reputation doesn't impact simply the customers. Potential team members also look at rankings and read reviews.

Source: Deloitte

Online Item Reviews About A Product Can Improve Its Conversion Rate By More Than 270 Percent

User review statistics show the purchase possibility for an item with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

49% Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who take notice of the variety of reviews is currently at 46%.

Source: Brightlocal

91 Percent Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review stats position consumers' reviews as the most trustworthy source of suggestions. Online reviews generally bring the very same weight as suggestions from family and friends.

Source: Brightlocal

Majority Of Customers Will Not Use A Business If It Has Less Than A 4 Star Score

This stat is one of many that illustrate the value of online rankings. Now that news of consumer fulfillment travels this quick, keeping your clients pleased is more important than ever.

57 percent of customers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked only for organizations with a perfect five star rating.

Source: Brightlocal

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of consumer reviews go on without a response. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

Customer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples opinions before they ever trust what the producer says. The reason, manufacturers' descriptions are basically advertisements.

Source: Martech Zone

US Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When people check out reviews, they concentrate on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

72 Percent Of Customers Will Not Take Action Before They Check Out Some Reviews

No matter how appealing your marketing is, you still need client reviews. There is no other way around it. Customers are still happy to hear you out, but they trust other people more.

Source: My Testimonial Engine