Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new automobile and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.

With the help of other customers, you quickly pick one that works for you. That's how favorable reviews transform consumers into clients.

Source: Consumer Affairs

A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Earnings

Businesses that treat customers honorably generally succeed, review websites help make sure of that.

Source: Statuslabs

30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews

Corresponding with your clients establishes trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.

As you might anticipate, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

83% Of Clients Don't Trust Advertising

The conventional channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust ads select to pay attention to clients' recommendations online.

Source: Statuslabs

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, individuals devote more than 5 times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

89% Of Customers Review A Businesses Reactions To Reviews

Not only do the majority of clients check out the review replies, 30% of them highly value them. Practically 96% read the responses to their own reviews.

Source: Brightlocal

98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site

Generally, 142 million customers go to Yelp each month. This is as excellent a time as any if you haven't declared your free Yelp business page.

Source: RevLocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of US Customers

24% of US buyers consider reviews as 'extremely influential'.

To highlight the significance of online reviews and scores, did you know that 81% of consumers will pay more for an item with reviews and those exact same consumers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

77% Of Clients Don't Rely On Reviews That Are Older Than Three Months

Consumers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management stats show a company's reputation doesn't impact just the clients. Potential team members likewise look at scores and take a look at reviews.

Source: Deloitte

89% Of Consumers Prefer To Read Reviews On Their Smartphones

Be it via an app or a mobile browser, folks choose to read reviews on their smart phones.

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

Fifty Percent Of All Millennial's "Always" Check Out Online Reviews For Businesses

Younger individuals understand the worth of being informed. User-generated material has an unassailable impact on consumers.

They will understand what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older people are various though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

63.6% Of Consumers Check Out Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the general popularity of a website can only go so far.

Source: Review Trackers

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats show that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

91% Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review stats place clients' reviews as the most credible source of suggestions. Online reviews usually bring the very same weight as recommendations from friends and family.

Source: Brightlocal