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91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review stats put consumers' reviews as the most trustworthy source of suggestions. Online reviews generally bring the very same weight as suggestions from friends and family.
Source: Brightlocal
Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to customer review statistics, a tremendous 19% of customers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
95% Of Dissatisfied Customers Will Return To A Business If A Company Manages To Fix Problems Quickly And Effectively
Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
89% Of Shoppers Prefer To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile web browser, people choose to read reviews on their phones.
Source: Statista
67% Of Consumers Say Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider
Reviews have a massive effect on their decision when consumers have to choose a solution provider.
Source: DemandGenReport
Software Application Reviews Influence Over 98 Percent Of All Buyers
18% of software application buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no impact whatsoever on only 2% of customers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process
Let's say you wish to buy a new automobile and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.
With the help of other customers, you manage to pick one that works for you. That's how favorable reviews transform customers into consumers.
Source: Consumer Affairs
72% Of Consumers Will Not Take Action Before They Read Some Reviews
Irrespective of how enticing your marketing is, you still need consumer reviews. There's no skirting around it. Clients are still ready to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Many Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends reveal people prefer to comment if they had a positive experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews
Keeping in touch with your clients builds their trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.
As you may expect, clients who feel this way are going to spend more cash with a company.
Source: Statuslabs