61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Typically 2 out of 3 businesses have excellent and awesome ratings. Only 5% of companies have a ranking listed below 3 stars.

Source: Brightlocal

83% Of All Younger People Were Invited To Give A Review Recently

Of those asked, 80% of consumers did submit a review. In general, businesses have asked 66% of all consumers to give a review on their business.

Source: Brightlocal

Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of companies really use them.

Although we now know why customer reviews are so powerful, the majority of businesses apparently do not.

Source: LsaInsider

95% Of Unsatisfied Consumers Will Return To A Business If A Company Makes An Effort To Resolve Issues Quickly And Effectively

Customers do not anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

When Buying Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Influential Element

Data reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

A One Star Boost In Rating Can Result In A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably usually prosper, review sites help make certain of that.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star rating is the first thing customers see. Still, users pay attention to other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista

Many Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they have gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a average or negative one.

Source: Brightlocal

Most Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.

According to customer rating statistics, conversion rates start to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

Just 6% Of Consumers Do Not Rely On Consumer Reviews At All

According to consumer review stats, a massive 19 percent of consumers always rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

Over Half Of Consumers Won't Utilize A Company If It Has Less Than A 4 Star Rating

This stat is among many that highlight the importance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your consumers happy is more crucial than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for businesses with a perfect five star ranking.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

82% Of Consumers Go To Review Sites Since They Wish To Purchase A Product Or A Service And Wish To Get The Facts About The Businesses Product Or Services.

Users come because they have already formed a purchase decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal