If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Use A Business

This stat is one of many that highlight the significance of online scores. Now that news of consumer satisfaction travels this fast, keeping your clients delighted is more vital than ever.

57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for businesses with an ideal five star ranking.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a brand-new car and there are several models which fit your criteria. How do you pick the best one for you? Well, you read the reviews.

With the help of other customers, you manage to pick one that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews stay without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

Consumers Reading Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Therefore, buying choices are made quickly.

Online reviews are clearly persuasive, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270%

User review stats reveal the purchase probability for an item with five reviews is 270 percent higher than the same product without reviews.

Source: Spiegel Research Center

77% Of Consumers Would Likely Submit A Review If They Were Asked

More than a 35% would post a review to notify others about their consumer experience and 24% would likely direct their review to the business itself.

Over a 26% would want to submit a review to help other people with their choice making process.

Source: Podium

95% Of Unhappy Customers Will Go Back To A Company If A Business Manages To Solve Issues Quickly And Effectively

Consumers don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

86% Of Consumers Would Consider Writing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the money they invest at your business. They will be ready to share it if you give them a great experience.

Source: Brightlocal

A Lot Of Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to consumer rating stats, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Clients Could Invest 31% More With A Business That Has Terrific Reviews

Take note of this statistic. The more detailed other users describe your product and services, the more money you can charge and consumer review statistics reveal to us precisely how much more.

Source: Martech Zone

A Solitary Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated content can do wonders in regards to conversions.

A single review can have a huge effect on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can offer an astonishing 44 percent boost.

Source: RevLocal

Consumer Reviews On Items Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, makers' descriptions are generally advertisements.

Source: Martech Zone

63.6% Of Consumers Go To Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

These online review statistics show the general appeal of a website can just go so far when it comes to trust.

Source: Review Trackers

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz