95% Of Unsatisfied Customers Will Go Back To A Business If A Company Deals With Problems Quickly And Efficiently

Clients do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

89% Of Individuals Choose To Read Reviews On Their Mobile Devices

Be it via an app or a mobile internet browser, consumers prefer to read reviews on their mobile phones.

Source: Statista

15% Of Visitors Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential clients will not even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

USA Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews

When people read reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US clients.

Source: Statista

More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70 Percent

One negative review suffices for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

74 Percent Of Local Companies Have At Least 1 Google Review

One review is far from sufficient to enhance your site's SERP ranking.

Taking a look at online scores data, we found out that a company needs to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Revenue

Businesses that treat consumers fairly usually succeed, review websites help make sure of that.

Source: Statuslabs

30% Of Consumers Feel Favorable To A Company Which Answers Online Reviews

Staying connected with your consumers builds their trust. Even something as basic as responding to their comments and reviews can make them feel valued.

As you may expect, customers who feel this way are happy to invest more cash with a business.

Source: Statuslabs

Only 6 Percent Of Consumers Do Not Trust Client Reviews At All

According to client review stats, a massive 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

82% Of Customers Visit Review Sites Due To The Fact That They Wish To Buy A Service Or An Item And Want To Get The Truth About The Businesses Product Or Services.

Review sites are locations that people go to get the truth about a service, item or business. Since they have already formed a buying decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

More Than Half Of People Aged 25-34 Published Reviews

According to Statista, the more youthful generations are unsurprisingly the more opinionated ones.

Source: Statista

73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Rankings

Online review statistics make it clear people aren't pleased with ratings alone.

Consumer reviews make the statistics appear more genuine which is what the would-be customers are searching for. Practically a third of consumers state written reviews are the only feature that makes them think the websites' reviews are useful and relevant.

Source: Fan and Fuel

Half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses

Younger people understand the value of being informed. User-generated material has an unassailable impact on consumers.

They will realize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

60 Percent Of Customers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Before Shopping

In-store purchasing is affected substantially by blogs and reviews on social networks. With males being two times as likely to be affected than ladies.

Reviews and ranking statistics show individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

71% Of Millennials Search Consumer Reviews Of Expert Services

Majority of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to pick a physician or a legal representative.

Young people (age 18-35) are much more likely to hire a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

Most Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a favorable experience, instead of a negative or average one.

Source: Brightlocal