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Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also influence our purchasing preferences.
According to social reviews statistics, Facebook impacts more than half of users' purchase choices.
Facebook reviews statistics expose that four out of 5 users are more likely to rely on a local business if it has favorable reviews.
Source: RevLocal
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
49 Percent Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision
Customers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of clients, who focus on the variety of reviews is currently at 46 percent.
Source: Brightlocal
77% Of Clients Don't Trust Reviews That Are Older Than Three Months
Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.
It is for this reason that companies should to be constantly requesting reviews.
Source: Statuslabs
67% Of Customers Suggest Reviews Are A "Very Important" Factor When Picking A Service Provider
Reviews have a massive effect on their decision when clients have to select a service provider.
Source: DemandGenReport
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to select a physician or a lawyer.
Younger people (age 18-35) are much more inclined to hire an expert based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
88% Of Executives Consider Reputation Risk As A Leading Business Concern
Reputation management stats suggest a company's reputation doesn't impact simply the customers. Prospective employees likewise look at scores and take a look at reviews.
Source: Deloitte
More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%
One negative review is enough for 35% of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star score is the first thing customers see. Still, users focus on other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US consumers.
Source: Statista
30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews
Keeping in touch with your clients establishes trust. Even something easy like reacting to their reviews and remarks can make them feel valued.
As you might expect, clients who feel this way are going to invest more money with a company.
Source: Statuslabs
89% Of Clients Browse A Companies Replies To Reviews
Not only do many clients read the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.
Source: Brightlocal
86% Of Customers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal