30% Of Customers Feel Positive About A Business Which Answers Online Reviews

Corresponding with your consumers develops trust. Even something as simple as reacting to their reviews and remarks can make them feel valued.

As you might anticipate, customers who feel this way are more willing to invest more money with a company.

Source: Statuslabs

If They Were Asked, 77% Of Consumers Would Most Likely Leave A Review

More than a 35% would do it to inform others about their consumer experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would want to leave a review to help other people with their decision making process.

Source: Podium

Customer Reviews On Items Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

70% Of Customers Choose To Learn About A Business Via Posts And Reviews, Instead Of Advertisements

Ads are all well and good, but it's worth trying a different approach too. Reviews are without a doubt the best method to discover the truth about a product or service.

Source: Statuslabs

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews go on without a reply. That's regrettable, because those businesses are losing consumers that way.

Source: Review Trackers

Unfavorable Reviews Can Boost Conversion By As Much As 85%

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review statistics, individuals devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they check out reviews 'constantly' or 'very frequently'.

Source: Trust You

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Business

This stat is one of numerous that illustrate the importance of online scores. Now that news of consumer satisfaction travels this fast, keeping your customers happy is more important than ever.

57% of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for businesses with an ideal five star score.

Source: Brightlocal

If A Business Handles Issues Rapidly And Efficiently, 95% Of Disappointed Clients Will Return To A Company

Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Consumers Reading Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users

Mobile users choose to get things done quicker. Purchasing choices are made quickly.

Online reviews are certainly persuasive, yet marketers haven't always come to value the power of them.

Source: Martech Zone

Google Accounts For 57.5% Of All Reviews World-wide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they recognize the enormous effect user scores have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Companies

Younger individuals know the value of being informed. User-generated content has an unassailable influence on customers.

They will recognize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

60% Of Consumers Refer To Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With males being twice as likely to be affected than women.

Reviews and score stats reveal people value the opinion of peers more than any other content.

Source: Collective Bias

89% Of Buyers Choose To Read Reviews On Their Smart Devices

Be it through an app or a mobile internet browser, individuals choose to read reviews on their mobile devices.

Source: Statista