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54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star score is the first thing consumers see. Still, users take notice of other elements as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.
Source: Statista
Just 6 Percent Of Consumers Don't Rely On Client Reviews At All
According to customer review statistics, a whopping 19 percent of customers always trust online reviews and never a purchase without reading reviews initially.
Source: Statista
64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who check out customer reviews, agree that it increases their purchasing confidence.
Companies use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Reviews Posted On Twitter Can Boost Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
63.6% Of Consumers Check Out Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
These online review stats show the general popularity of a site can just go so far when it comes to trust.
Source: Review Trackers
89% Of Customers Review A Companies Responses To Reviews
Not only do most shoppers check out the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
88% Of Executives Regard Reputation Risk As A Leading Business Concern
Reputation management stats show a business's reputation doesn't affect simply the clients. Potential team members also look at ratings and take a look at reviews.
Source: Deloitte
If A Business Handles Problems Quickly And Effectively, 95% Of Unsatisfied Consumers Will Go Back To A Company
Consumers don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Software Application Reviews Impact Over 98% Of All Buyers
18% of software application buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
83% Of All Younger People Were Invited To Leave A Review Recently
Of those invited, 80% of customers did leave a review. In general, companies have asked 66% of all clients to submit a review on their business.
Source: Brightlocal
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of businesses question the integrity of online reviews. Nevertheless, they understand the huge effect user ratings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews go on without a reply. That's regrettable, because those businesses are losing customers that way.
Source: Review Trackers
91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones
Online review stats position clients' reviews as the most credible source of suggestions. Online reviews normally bring the exact same weight as guidance from loved ones.
Source: Brightlocal
89% Of Shoppers Want To Read Reviews On Their Cell Phones
Be it through an app or a mobile internet browser, most people prefer to read reviews on their mobile devices.
Source: Statista