89% Of Clients Prefer To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile browser, customers choose to read reviews on their phones.

Source: Statista

If A Company Takes Care Of Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Company

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

77% Of Clients Would Undoubtedly Give A Review If They Were Asked

More than a 35% would leave a review to inform others about their customer experience and 24% would rather direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other individuals with their choice making process.

Source: Podium

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management stats suggest a company's reputation does not impact just the clients. Prospective employees also look at scores and read reviews.

Source: Deloitte

70 Percent Of Customers Choose To Find Out About A Business Via Reviews And Articles, Rather Than Advertisements

Advertisements are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best way to find the truth about a product or service.

Source: Statuslabs

More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70%

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Customer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are basically ads.

Source: Martech Zone

71% Of Millennials Browse Customer Reviews Of Expert Services

Majority of all individuals in need of an expert service turn to online reviews.

According to online reviews data, 59% utilized online reviews to select an attorney or a medical professional.

Younger people (age 18-35) are a lot more likely to work with a professional based on online reviews. Just 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

49% Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of consumers, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses question the integrity of online reviews. Nonetheless, they understand the enormous effect user ratings have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

83% Of All Young Consumers Were Asked To Leave A Review Recently

Of those invited, 80% of customers did leave a review. Overall, businesses have actually asked 66% of all clients to give a review on their business.

Source: Brightlocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Most Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've visited a supplier. Online review trends reveal people prefer to comment if they had a positive experience, instead of a mediocre or negative one.

Source: Brightlocal

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new automobile and there are several models which fit your requirements. How do you choose the best one for you? Well, you read reviews.

With the help of other consumers, you quickly select one that works for you. That's how favorable reviews transform customers into consumers.

Source: Consumer Affairs

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your customers builds their trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.

As you may expect, customers who feel this way are ready to invest more cash with a business.

Source: Statuslabs

When Buying Home Electronic Devices, 88% Of Americans Stated That Product Reviews Were The Most Influential Element

Data reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista