60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.

Reviews and ranking statistics reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

If A Company Deals With Problems Quickly And Effectively, 95% Of Dissatisfied Consumers Will Go Back To A Company

Customers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

74 Percent Of Regional Businesses Have At Least One Google Review

A single review is far from sufficient to enhance your website's SERP ranking.

Looking at online scores stats, we learnt that a business needs to have at least 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

52% Of Consumers Trust A Product More If It Has Negative Reviews As Well

We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers expect to see some negative reviews.

Source: Capterra

83% Of All Younger Consumers Were Asked To Post A Review Recently

Of those asked, 80% of customers did leave a review. Overall, companies have asked 66% of all consumers to submit a review on their business.

Source: Brightlocal

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

63.6% Of Consumers Go To Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats show the basic popularity of a site can only go so far.

Source: Review Trackers

Customer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples viewpoints before they ever trust what the producer says. The reason, makers' descriptions are essentially advertisements.

Source: Martech Zone

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Clients

24% of US shoppers consider reviews as 'very influential'.

To highlight the importance of online reviews and ratings, did you understand that 81% of customers will pay more for an item with reviews and those same customers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

A Lot Of Best-selling Items Have An Average Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to client rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

Positive Reviews Encourage 68 Percent Of Customers To Use A Local Business

Considering that the large majority of consumers read reviews, you would want yours to be enticing to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Google Represents 57.5% Of All Reviews Throughout The World

As can be expected, Google remains in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management stats show a company's reputation does not impact simply the consumers. Potential team members likewise take a look at ratings and take a look at reviews.

Source: Deloitte

If They Were Asked, 77% Of Consumers Would Undoubtedly Give A Review

More than a 35% would leave a review to educate others about their client experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to leave a review to help other people with their decision making process.

Source: Podium