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More Than Half Of People Aged 25-34 Submitted Reviews
According to Statista, the younger generations are evidently the more opinionated ones.
Source: Statista
Half Of All Of The Millennial's "Always" Read Online Reviews For Businesses
More youthful people know the value of being informed. User-generated material has an unassailable effect on consumers.
If businesses stop to consider the power of client reviews over millennials, they will understand what they've been losing out on. Older individuals are different though, just 6% of people aged 55 or older check out reviews.
Source: Brightlocal
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews go on without a reaction. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars
Overall two thirds of businesses have good and exceptional rankings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
83% Of All Young Shoppers Were Invited To Give A Review Recently
Of those asked, 80% of consumers did give a review. Overall, businesses have actually asked 66% of all consumers to submit a review on their business.
Source: Brightlocal
49 Percent Of Customers Consider The Number Of Online Reviews As A Vital Factor In Their Purchasing Decision
Customers value not just the quality or nature of the reviews, but they consider their quantity and recency also.
The share of customers, who focus on the variety of reviews is presently at 46%.
Source: Brightlocal
If They Were Asked, 77% Of Customers Would Undoubtedly Give A Review
More than a 35% would post a review to notify others about their consumer experience and 24% would undoubtedly direct their review to the company itself.
Over a 26% would want to post a review to help other people with their decision making process.
Source: Podium
American Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different aspects of the shopping experience when people check out reviews. But according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US consumers.
Source: Statista
86 Percent Of Customers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they invest at your business. They will be ready to share it if you offer them an excellent experience.
Source: Brightlocal
89% Of Clients Want To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile web browser, people today choose to read reviews on their smart phones.
Source: Statista
Reviews Published On Twitter Can Boost Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
63.6 Percent Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review stats show the general appeal of a website can only go so far.
Source: Review Trackers