72% Of Clients Will Not Take Action Before They Read Some Reviews

Regardless of how alluring your marketing is, you still require client reviews. There is no skirting around it. Clients are still happy to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well

We already discussed the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People anticipate to see some unfavorable reviews.

Source: Capterra

If A Company Makes An Effort To Solve Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Company

Clients don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Customers Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

86% Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be willing to share it if you offer them a good experience.

Source: Brightlocal

83% Of Consumers Don't Rely On Advertising

The conventional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust advertisements choose to take note of consumers' suggestions online.

Source: Statuslabs

89% Of Consumers Browse A Businesses Replies To Reviews

Not only do most customers check out the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

73 Percent Of Consumers Think Consumer Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the stats appear more genuine which is what the prospective clients are looking for. Almost a third of consumers state composed reviews are the only function that makes them believe the sites' reviews are pertinent and helpful.

Source: Fan and Fuel

Consumers Might Invest 31 Percent More With A Business That Has Terrific Reviews

Pay attention to this statistic. The more detailed other users describe your product or service, the more cash you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

The Typical Review Length Has Actually Gotten 65% Shorter Since 2010

In the present day reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.

Source: Review Trackers

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews go on without a reaction. That's too bad, since those businesses are losing consumers that way.

Source: Review Trackers

77% Of Customers Would Likely Give A Review If They Were Asked

More than a 35% would submit a review to advise others about their client encounter and 24% would probably direct their review to the company itself.

Over a 26% would want to post a review to help other people with their choice making process.

Source: Podium

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review statistics place clients' reviews as the most trustworthy source of suggestions. Online reviews typically bring the exact same weight as guidance from family and friends.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista