A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably usually flourish, review sites help make sure of that.

Source: Statuslabs

53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews go on without a reply. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Customers

24% of US consumers consider reviews as 'exceptionally influential'.

To show the significance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those very same customers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

61% Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars

Typically two-thirds of companies have outstanding and great scores. Just 5% of businesses have a rating below three stars.

Source: Brightlocal

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a company's reputation doesn't impact just the customers. Prospective employees also take a look at ratings and read reviews.

Source: Deloitte

95% Of Disappointed Clients Will Go Back To A Business If A Company Deals With Problems Quickly And Effectively

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra

Negative Reviews Can Increase Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, individuals spend more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

83 Percent Of Consumers Do Not Trust Advertising

The conventional channels to reach clients aren't as prominent as they utilized to be. Most users who no longer trust ads select to take note of clients' suggestions online.

Source: Statuslabs

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the huge impact user ratings have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

Google Accounts For 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a far-off second.

These are the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

A Lot Of Best Selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to consumer rating stats, conversion rates begin to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

15% Of Users Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15 percent of prospective customers will not even think about doing business with a business they can't discover viewpoints about.

Source: Statuslabs

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Generally, 142 million customers visit Yelp monthly. If you have not declared your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

90% Of Consumers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about first impressions, right?

Users get their impression of your businesses through reviews. Usually through less than 10 of them.

Think about asking your visitors to compose one if you don't have reviews on your website.

Source: Martech Zone