88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management stats suggest a business's reputation doesn't impact just the consumers. Prospective employees likewise look at ratings and take a look at reviews.

Source: Deloitte

The Average Review Word Count Has Actually Become 65% Shorter Since 2010

Lately reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.

Source: Review Trackers

88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Staying connected with your clients creates trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you may anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

Consumers Could Invest 31% More With A Business That Has Fantastic Reviews

Focus on this fact. The better other users describe your product and services, the more cash you can charge and customer review stats reveal to us precisely just how much more.

Source: Martech Zone

83% Of Consumers Do Not Rely On Advertising

The traditional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust ads choose to take note of customers' recommendations online.

Source: Statuslabs

Most Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal people choose to comment if they had a favorable experience, rather than a average or negative one.

Source: Brightlocal

70% Of Customers Prefer To Learn About A Business By Means Of Reviews And Articles, Rather Than Advertisements

Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

Google Represents 57.5 Percent Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a distant second.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

61 Percent Of Local Businesses Have A Typical Rating Of 4 To 5 Stars

Generally 2 out of 3 businesses have outstanding and good rankings. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

77% Of Customers Don't Trust Reviews That Are Older Than Three Months

Customers don't care how good your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

One-half Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses

Younger individuals understand the value of being informed. User-generated content has an indisputable impact on consumers.

They will understand what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

82% Of Customers Go To Review Sites Because They Wish To Buy A Service Or An Item And Want To Get The Truth About The Businesses Products And Services.

Review websites are places that people go to get the facts about a business, services or product . Because they have actually currently formed a buying decision, users come. The majority of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

95% Of Unsatisfied Customers Will Go Back To A Company If A Company Manages To Resolve Issues Quickly And Efficiently

Clients do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star score is the first thing consumers see. Still, users pay attention to other elements too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of United States consumers.

Source: Statista