61% Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Typically 2 out of 3 companies have excellent and outstanding rankings. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

89% Of Consumers Review A Companies Replies To Reviews

Not only do many shoppers read the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

Clients Could Spend 31% More With A Business That Has Fantastic Reviews

Take notice of this statistic. The better other users describe your product or service, the more money you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website

Generally, 142 million consumers go to Yelp each month. This is as good a time as any if you have not claimed your free Yelp business page.

Source: RevLocal

Favorable Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses

Considering that the huge majority of consumers read reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews stay without a reaction. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

15 Percent Of Visitors Do Not Trust Businesses Without Online Reviews

No trust means no interactions. 15 percent of prospective consumers won't even consider doing business with a company they can't discover viewpoints about.

Source: Statuslabs

When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Influential Element

Stats reveal that reviews were more beneficial than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'always' or 'extremely often'.

Source: Trust You

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can also influence our buying decisions.

According to social reviews statistics, Facebook impacts more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics expose that four out of five users are likely to trust a local business.

Source: RevLocal

70 Percent Of Consumers Choose To Find Out About A Business Via Posts And Reviews, Instead Of Advertisements

Advertisements are all well and good, however it's worth trying a different approach also. Reviews are without a doubt the best way to find the truth about a product or service.

Source: Statuslabs

63.6% Of Consumers Check Out Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.

When it comes to trust, these online review stats reveal the basic popularity of a website can only go so far.

Source: Review Trackers

70% Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Many people read much more reviews to get a better idea of how the business is really doing. Don't depend upon that fact alone.

Source: Brightlocal

53 Percent Of Americans Consider Item Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the buying decision.

Source: Statista

Over Half Of Customers Aged 25 To 34 Published Reviews

According to Statista, the younger generations are apparently the more opinionated ones.

Source: Statista

30% Of Customers Feel Comfortable With A Company Which Responds To Online Reviews

Staying connected with your consumers develops trust. Even something as basic as reacting to their reviews and comments can make them feel valued.

As you might anticipate, customers who feel this way are more willing to invest more cash with a business.

Source: Statuslabs