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67% Of Consumers Suggest Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When customers need to select a service provider, reviews have a massive effect on their decision.
Source: DemandGenReport
Just 6 Percent Of Customers Don't Rely On Consumer Reviews At All
According to customer review data, a whopping 19% of consumers always rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
If A Business Takes Care Of Issues Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Company
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Unfavorable Reviews Can Increase Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review statistics, people spend more than five times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
Customers Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users choose to get things done faster. Buying choices are made quickly.
Online reviews are undoubtedly persuasive, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months
Consumers don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Reviews Posted On Twitter Can Help Increase Revenues By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
The Majority Of Clients Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are unsurprisingly the more vocal ones.
Source: Statista
Half Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses
More youthful individuals know the value of being informed. User-generated content has an unassailable influence on consumers.
They will recognize what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older people are different though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review stats put consumers' reviews as the most trustworthy source of suggestions. Online reviews generally bring the very same weight as recommendations from loved ones.
Source: Brightlocal
64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, agree that it increases their buying confidence.
Organizations utilize the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Google Represents 57.5 Percent Of All Reviews Across The Globe
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
Here are the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
The Majority Of Best-selling Products Have An Average Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star rankings.
According to consumer rating stats, conversion rates begin to reduce as ratings rise above 4.7.
Source: Spiegel Research Center
15 Percent Of Consumers Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of possible customers won't even consider working with a business they can't discover opinions about.
Source: Statuslabs