Just 6% Of Consumers Don't Trust Customer Reviews At All

According to consumer review stats, a tremendous 19 percent of customers constantly rely on online reviews and never ever a make a purchase without reading reviews initially.

Source: Statista

77% Of Consumers Would Undoubtedly Submit A Review If They Were Asked

More than a 35% would post a review to inform others about their customer experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to give a review to assist other people with their choice making process.

Source: Podium

53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics prove that 63% of consumer reviews stay without a reply. That's regrettable, since those businesses are losing consumers that way.

Source: Review Trackers

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive force for users to spend more time on your site. According to online review data, individuals spend more than 5 times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of clients, who take notice of the variety of reviews is currently at 46 percent.

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and desire the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management statistics suggest a business's reputation doesn't affect just the customers. Prospective team members likewise look at ratings and read reviews.

Source: Deloitte

95% Of Dissatisfied Customers Will Return To A Business If A Company Takes Care Of Problems Rapidly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you want to purchase a brand-new vehicle and there are a number of models which fit your requirements. How do you pick the very best one for you? Well, you read reviews.

With the help of other people, you quickly pick a model that works for you. That's how favorable reviews transform customers into customers.

Source: Consumer Affairs

30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews

Corresponding with your customers creates trust. Even something as simple as reacting to their remarks and reviews can make them feel valued.

As you might anticipate, clients who feel this way are more willing to invest more money with a company.

Source: Statuslabs

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the enormous effect user scores have on their business. Undesirable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

15 Percent Of Visitors Do Not Trust Businesses Without Online Reviews

No trust implies no interactions. 15% of potential consumers will not even think about working with a business they can't discover viewpoints about.

Source: Statuslabs