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88% Of Executives View Reputation Risk As A Top Business Concern
Reputation management stats suggest a business's reputation does not impact just the customers. Potential employees also look at scores and read reviews.
Source: Deloitte
Favorable Reviews Motivate 68% Of Customers To Choose Local Businesses
Since the huge majority of customers read reviews, you would want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
86% Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not only because of the money they invest at your business. If you give them a great experience, they will want to share it.
Source: Brightlocal
Unfavorable Reviews Can Increase Conversion By Up To 85%
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your website. According to online review data, individuals spend more than five times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.
Source: Reevoo
91% Of Millennials Have Confidence In Online Reviews As Much As Family And Friends
Online review stats place customers' reviews as the most credible source of recommendations. Online reviews generally bring the exact same weight as advice from loved ones.
Source: Brightlocal
83% Of All Young Clients Were Asked To Leave A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, businesses have asked 66% of all clients to post a review on their business.
Source: Brightlocal
72 Percent Of Clients Won't Take Action Before They Check Out Some Reviews
Irrespective of how attractive your marketing is, you still require customer reviews. There is no way around it. Consumers are still ready to hear you out, but they trust other people more.
Source: My Testimonial Engine
One-half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
More youthful individuals know the value of being informed. User-generated material has an indisputable impact on consumers.
If businesses think of the power of consumer reviews over millennials, they will understand what they've been losing out on. Older individuals are various though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review statistics reveal that 63% of client reviews go on without a reply. That's regrettable, because those businesses are losing customers that way.
Source: Review Trackers
Reviews Posted On Twitter Can Help Improve Revenues By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
63.6% Of Customers Go To Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
These online review stats show the basic popularity of a site can only go so far when it concerns trust.
Source: Review Trackers