53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews remain without a response. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

77% Of Consumers Would Undoubtedly Give A Review If They Were Asked

More than a 35% would leave a review to inform others about their customer experience and 24% would likely direct their review to the business itself.

Over a 26% would be willing to give a review to assist other individuals with their decision making process.

Source: Podium

Consumer Reviews On Products Are Relied On Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, producers' descriptions are basically advertisements.

Source: Martech Zone

Google Represents 57.5 Percent Of All Reviews Across The Globe

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews

Keeping in touch with your consumers builds their trust. Even something as simple as reacting to their reviews and remarks can make them feel appreciated.

As you may anticipate, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

Because They Desire To Acquire An Item Or A Service And Want To Get The Facts About The Businesses Items And Services, 82% Of Customers Go To Review Sites.

Users come since they have actually currently formed a buying decision. The majority of them (89%) buy within a week of their visit.

Source: RevLocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to purchase a new car and there are numerous models which fit your requirements. How do you pick the very best one for you? Well, you read reviews.

With the help of other people, you quickly decide on a model that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

49% Of Customers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency also.

The share of clients, who focus on the number of reviews is currently at 46 percent.

Source: Brightlocal

Software Reviews Impact Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

74% Of Local Companies Have At A Minimum, 1 Google Review

A single review is far from enough to enhance your website's SERP ranking.

Taking a look at online scores stats, we learnt that a business requires to have an average of 40 reviews before clients "Award" it with a star.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated content can do wonders in terms of conversions.

A single review can have a massive impact on your business.

A hundred reviews can raise your conversion rates by as much as 37%. 2 hundred can supply a mind-blowing 44 percent boost.

Source: RevLocal

Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All

According to consumer review statistics, a whopping 19% of consumers always trust online reviews and never a purchase without checking out reviews first.

Source: Statista

95% Of Unhappy Consumers Will Go Back To A Company If A Business Manages To Fix Problems Rapidly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

60% Of Consumers Refer To Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is affected substantially by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.

Reviews and score data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

Visitors Checking Out Reviews On A Mobile Device Are 127% More Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done much faster. Buying decisions are made rapidly.

Online reviews are certainly convincing, yet online marketers haven't always come to value the power of them.

Source: Martech Zone

Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies actually use them.

Although we now understand why customer reviews are so powerful, the majority of businesses apparently don't.

Source: LsaInsider