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91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends
Online review stats put consumers' reviews as the most reliable source of recommendations. Online reviews generally bring the exact same weight as recommendations from family and friends.
Source: Brightlocal
89% Of Customers Review A Companies Replies To Reviews
Not only do the majority of shoppers check out the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
83 Percent Of Consumers Do Not Trust Advertising
The standard channels to reach clients aren't as influential as they used to be. The majority of users who no longer trust advertisements select to take note of consumers' recommendations online.
Source: Statuslabs
73% Of Customers Believe Client Reviews Are More Crucial Than Star And Number Rankings
Online review data make it clear individuals aren't pleased with ratings alone.
Customer reviews make the stats appear more genuine which is what the prospective customers are looking for. Nearly a third of customers state composed reviews are the only function that makes them believe the websites' reviews are useful and appropriate.
Source: Fan and Fuel
If They Were Asked, 77% Of Customers Would Most Likely Give A Review
More than a 35% would submit a review to advise others about their customer encounter and 24% would likely direct their review to the business itself.
Over a 26% would be willing to submit a review to help other people with their decision making process.
Source: Podium
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, agree that it increases their purchasing confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
67% Of Consumers Admit Reviews Are A "Extremely Crucial" Factor When Picking A Service Provider
Reviews have an enormous effect on their decision when customers have to pick a service provider.
Source: DemandGenReport
90% Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about impressions, right?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
If you do not have reviews on your site, consider asking your visitors to write one.
Source: Martech Zone
If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Use A Service
This stat is among numerous that illustrate the importance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your clients delighted is more important than ever.
57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked only for companies with a best five star rating.
Source: Brightlocal
88% Of Executives Consider Reputation Risk As A Leading Business Problem
Reputation management stats suggest a company's reputation does not affect simply the consumers. Prospective employees likewise look at scores and read reviews.
Source: Deloitte
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats show that 63% of client reviews remain without a response. That's regrettable, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
30% Of Customers Feel Positive About A Business Which Answers Online Reviews
Keeping in touch with your consumers builds their trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.
As you may expect, clients who feel this way are ready to invest more money with a business.
Source: Statuslabs