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67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Choosing A Service Provider
Reviews have an enormous impact on their decision when customers have to choose a service provider.
Source: DemandGenReport
60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is influenced considerably by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and ranking data reveal people value the opinion of peers more than any other material.
Source: Collective Bias
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.
Source: Capterra
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star ranking is the first thing consumers see. Still, users take notice of other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of American consumers.
Source: Statista
89% Of Customers Browse A Companies Feedback To Reviews
Not only do a lot of individuals check out the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Statistics reveal that reviews were more effective than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
70 Percent Of Customers Prefer To Discover A Business By Means Of Short Articles And Reviews, Rather Than Ads
Ads are all well and good, however it's worth trying a different approach as well. Reviews are by far the very best method to find the truth about a service or product.
Source: Statuslabs
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review stats, individuals spend more than 5 times as long on a website when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
83% Of Consumers Do Not Trust Advertising
The conventional channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust ads select to take note of consumers' recommendations online.
Source: Statuslabs
USA Consumers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American customers.
Source: Statista
Only 6% Of Customers Do Not Trust Customer Reviews At All
According to customer review data, a massive 19% of customers constantly rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
Clients Could Invest 31% More With A Business That Has Fantastic Reviews
Pay attention to this statistic. The better other users describe your service or product, the more money you can charge and customer review statistics show us exactly how much more.
Source: Martech Zone