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Software Application Reviews Influence Over 98 Percent Of All Buyers
18% of software application purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
95% Of Unhappy Clients Will Go Back To A Company If A Company Deals With Problems Rapidly And Effectively
Consumers don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
67% Of Consumers Admit Reviews Are A "Very Important" Factor When Choosing A Solution Provider
Reviews have an enormous impact on their decision when customers have to select a solution provider.
Source: DemandGenReport
63.6 Percent Of Customers Go To Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.
Source: Review Trackers
83% Of All Younger Buyers Were Asked To Submit A Review Recently
Of those invited, 80% of customers did give a review. In general, companies have actually asked 66% of all consumers to submit a review on their company.
Source: Brightlocal
74% Of Local Businesses Have At Least One Google Review
A single review is far from sufficient to improve your website's SERP ranking.
Taking a look at online rankings data, we discovered that a business needs to have an average of 40 reviews before users "Award" it with a star.
Source: Brightlocal
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of client reviews stay without a reaction. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
49 Percent Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, however they consider their number and recency too.
The share of clients, who take note of the number of reviews is currently at 46%.
Source: Brightlocal
Consumers Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users prefer to get things done faster. Buying decisions are made rapidly.
Online reviews are certainly persuasive, yet online marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
70% Of Consumers Choose To Find Out About A Business Via Reviews And Short Articles, Rather Than Ads
Advertisements are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.
Source: Statuslabs