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98% Of Yelp's Visitors Purchased From A Business They Found On The Site
Usually, 142 million consumers go to Yelp on a monthly basis. This is as great a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
82% Of Customers Go To Review Sites Due To The Fact That They Want To Buy A Service Or A Product And Want To Get The Facts About Business Products And Services.
Review websites are places that people go to get the facts about a service, product or business. Users come due to the fact that they have actually already formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29% do so within 24 hours.
Source: RevLocal
63.6% Of Consumers Go To Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.
When it comes to trust, these online review statistics reveal the general appeal of a website can only go so far.
Source: Review Trackers
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who read customer reviews, concur that it increases their buying confidence.
Companies utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
91 Percent Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics put clients' reviews as the most trustworthy source of recommendations. Online reviews generally carry the same weight as advice from friends and family.
Source: Brightlocal
If They Were Asked, 77% Of Customers Would Definitely Submit A Review
More than a 35% would submit a review to inform others about their customer encounter and 24% would definitely direct their review to the company itself.
Over a 26% would be willing to leave a review to assist other individuals with their decision making process.
Source: Podium
More Than Half Of Individuals Aged 25-34 Posted Reviews
According to Statista, the younger generations are surprisingly the more vocal ones.
Source: Statista
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews go on without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Prominent Element
Stats reveal that reviews were more helpful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a mediocre or negative one.
Source: Brightlocal
Google Accounts For 57.5 Percent Of All Reviews Worldwide
As can be expected, Google remains in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
89% Of Customers Review A Businesses Responses To Reviews
Not only do many individuals check out the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.
Naturally, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
88% Of Executives Judge Reputation Risk As A Top Business Problem
Reputation management stats show a business's reputation doesn't affect simply the clients. Potential employees likewise look at ratings and read reviews.
Source: Deloitte