If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Utilize A Service

This stat is among many that highlight the value of online ratings. Now that news of consumer complete satisfaction travels this quick, keeping your customers pleased is more crucial than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for companies with a best five star rating.

Source: Brightlocal

American Buyers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals read reviews, they concentrate on different elements of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of USA clients.

Source: Statista

Customers Might Invest 31 Percent More With A Business That Has Excellent Reviews

Focus on this fact. The better other users explain your service or product, the more cash you can charge and consumer review stats show us precisely how much more.

Source: Martech Zone

63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

These online review stats show the general popularity of a website can just presume when it pertains to trust.

Source: Review Trackers

More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Positive Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses

Since the huge bulk of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family

Online review statistics put consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the same weight as advice from family and friends.

Source: Brightlocal

The Majority Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a negative or mediocre one.

Source: Brightlocal

73% Of Consumers Think Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear individuals aren't satisfied with ratings alone.

Customer reviews make the stats appear more authentic which is what the prospective clients are trying to find. Nearly a 3rd of consumers state composed reviews are the only function that makes them think the websites' reviews are relevant and useful.

Source: Fan and Fuel

The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010

Presently reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star rating is the first thing customers see. Still, users pay attention to other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management statistics show a company's reputation does not affect simply the customers. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

89% Of Individuals Prefer To Read Reviews On Their Cell Phones

Be it by means of an app or a mobile web browser, people choose to read reviews on their mobile phones.

Source: Statista

72% Of Clients Won't Take Action Before They Read Some Reviews

No matter how tempting your marketing is, you still require consumer reviews. There's no skirting around it. Customers are still happy to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine