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86 Percent Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you provide them a great experience.
Source: Brightlocal
If A Business Deals With Issues Quickly And Efficiently, 95% Of Disappointed Consumers Will Return To A Company
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions
Facebook is presently the most popular social media which can also affect our purchasing decisions.
According to social reviews data, Facebook impacts more than half of users' purchase decisions.
Facebook reviews statistics reveal that 4 out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
77% Of Clients Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how great your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
63.6% Of Customers Go To Google To Look For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
These online review stats show the general popularity of a website can just go so far when it pertains to trust.
Source: Review Trackers
More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.
Naturally, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses in fact utilize them.
Although we now know why consumer reviews are so powerful, most businesses apparently do not.
Source: LsaInsider
The Average Review Length Has Actually Become 65% Much Shorter Since 2010
As of late reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of tweet on twitter.
Source: Review Trackers
Reviews Posted On Twitter Can Help Improve Online Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
70 Percent Of Customers Prefer To Find Out About A Business Via Reviews And Short Articles, Rather Than Ads
Advertisements are all well and good, but it deserves trying a different approach as well. Reviews are by far the best way to find the truth about a service or product.
Source: Statuslabs
61 Percent Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars
Generally 2 out of 3 companies have excellent and great rankings. Only 5% of businesses have a ranking listed below three stars.
Source: Brightlocal
Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process
Let's say you wish to buy a brand-new car and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.
With the help of other people, you quickly choose one that works for you. That's how favorable reviews convert customers into clients.
Source: Consumer Affairs