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Consumer Reviews On Products Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are generally ads.
Source: Martech Zone
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews remain without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
89% Of Consumers Choose To Read Reviews On Their Smartphones
Be it by means of an app or a mobile internet browser, consumers choose to read reviews on their cell phones.
Source: Statista
61 Percent Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars
Generally 2 out of 3 companies have excellent and awesome scores. Just 5% of companies have a score listed below 3 stars.
Source: Brightlocal
A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat customers honorably usually succeed, review websites help ensure of that.
Source: Statuslabs
More Than Half Of Consumers Aged 25 To 34 Wrote Reviews
According to Statista, the younger generations are apparently the more vocal ones.
Source: Statista
Majority Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Ranking
This stat is one of many that highlight the significance of online rankings. Now that news of client complete satisfaction travels this fast, keeping your clients delighted is more crucial than ever.
57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Furthermore, 11% looked just for services with a best five star rating.
Source: Brightlocal
53% Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of Online Shopping.
Today's shoppers are smart and want the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
Most Best-selling Items Have An Average Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to client rating statistics, conversion rates begin to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
Only 6% Of Customers Don't Rely On Consumer Reviews At All
According to consumer review statistics, a tremendous 19% of consumers constantly trust online reviews and never a make a purchase without checking out reviews.
Source: Statista