71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose a doctor or a legal representative.

Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Just 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a reply. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

If They Were Asked, 77% Of Clients Would Undoubtedly Post A Review

More than a 35% would do it to notify others about their consumer experience and 24% would probably direct their review to the company itself.

Over a 26% would be willing to give a review to help other people with their decision making process.

Source: Podium

Only 6 Percent Of Customers Do Not Rely On Client Reviews At All

According to client review statistics, a massive 19 percent of consumers constantly trust online reviews and never ever a purchase without checking out reviews first.

Source: Statista

30% Of Clients Feel Favorable To A Company Which Answers Online Reviews

Communicating with your consumers establishes trust. Even something as simple as reacting to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are ready to invest more cash with a company.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star ranking is the first thing customers see. Still, users take notice of other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

Google Represents 57.5 Percent Of All Reviews Across The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Half Of All Millennial's "Constantly" Check Out Online Reviews For Companies

More youthful people understand the worth of being informed. User-generated content has an indisputable influence on customers.

If businesses think of the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older people are different though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

15% Of Visitors Don't Trust Businesses Without Having Online Reviews

No trust suggests no interactions. 15 percent of potential clients will not even think about doing business with a company they can't find opinions about.

Source: Statuslabs

60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social media. With men being twice as likely to be influenced than women.

Reviews and score data show people value the viewpoint of peers more than any other material.

Source: Collective Bias

Reviews Published On Twitter Can Help Improve Online Sales By 6.46%

Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

Positive Reviews Motivate 68 Percent Of Customers To Choose A Local Business

Considering that the large bulk of consumers read reviews, you would want yours to be enticing to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal