89% Of Clients Prefer To Read Reviews Using Their Smart Devices

Be it via an app or a mobile internet browser, everyday people choose to read reviews on their smart phones.

Source: Statista

49% Of Consumers Consider The Quantity Of Online Reviews As An Important Factor In Their Buying Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of clients, who take note of the number of reviews is presently at 46%.

Source: Brightlocal

77% Of Clients Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how good your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses ought to be constantly asking for reviews.

Source: Statuslabs

89% Of Consumers Review A Companies Replies To Reviews

Not only do most individuals check out the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.

Source: Brightlocal

83% Of All Young Consumers Were Invited To Post A Review Recently

Of those invited, 80% of customers did give a review. In general, companies have asked 66% of all clients to post a review on their business.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read consumer reviews, agree that it increases their purchasing confidence.

Businesses use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Picking A Service Provider

When clients need to choose a solution provider, reviews have a huge impact on their decision.

Source: DemandGenReport

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Use A Company

This stat is among many that show the significance of online scores. Now that news of consumer fulfillment travels this fast, keeping your consumers pleased is more vital than ever.

57% of consumers have looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked just for businesses with an ideal five star score.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews data, 59% utilized online reviews to choose a physician or a lawyer.

Young people (age 18-35) are much more likely to employ an expert based upon online reviews. Just 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

95% Of Unsatisfied Consumers Will Go Back To A Company If A Company Takes Care Of Problems Quickly And Efficiently

Clients do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

73% Of Consumers Believe Client Reviews Are More Crucial Than Star And Number Scores

Online review stats make it clear individuals aren't satisfied with ratings alone.

Consumer reviews make the stats appear more authentic which is what the would-be consumers are searching for. Almost a 3rd of customers say composed reviews are the only feature that makes them believe the sites' reviews are pertinent and useful.

Source: Fan and Fuel

74 Percent Of Regional Companies Have At A Minimum, One Google Review

One review is far from adequate to enhance your website's SERP ranking.

Looking at online scores stats, we learnt that a business requires to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

98% Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Usually, 142 million customers go to Yelp on a monthly basis. If you haven't claimed your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, producers' descriptions are basically advertisements.

Source: Martech Zone

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your clients are your most important resource, and it's not just because of the money they spend at your business. If you provide a good experience, they will be willing to share it.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Customers

24% of US consumers consider reviews as 'extremely influential'.

To highlight the significance of online reviews and scores, did you know that 81 percent of consumers will pay more for an item with reviews and those same clients are also going to accept slower shipping times for such products.

Source: Turntonetworks