60 Percent Of Customers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social media. With males being two times as likely to be affected than ladies.

Reviews and rating data show people value the opinion of peers more than any other material.

Source: Collective Bias

Majority Of Customers Will Not Utilize A Business If It Has Less Than A 4 Star Rating

This stat is one of numerous that show the value of online rankings. Now that news of client satisfaction travels this fast, keeping your customers happy is more crucial than ever.

57% of customers have looked for business with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked just for services with a perfect five star ranking.

Source: Brightlocal

Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review data, a whopping 19 percent of customers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

86% Of Customers Would Think About Writing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they invest at your business. They will be prepared to share it if you offer them a good experience.

Source: Brightlocal

Just 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies really use them.

Although we now understand why customer reviews are so powerful, many businesses apparently don't.

Source: LsaInsider

Positive Reviews Encourage 68 Percent Of Customers To Choose A Local Business

Because the huge majority of customers check out reviews, you'd want yours to be inviting to new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If A Business Handles Problems Rapidly And Efficiently, 95% Of Unsatisfied Consumers Will Go Back To A Business

Clients don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star ranking is the first thing consumers see. Still, users pay attention to other aspects also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

A Lot Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a average or negative one.

Source: Brightlocal

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the producer says. The reason, producers' descriptions are essentially ads.

Source: Martech Zone

53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of client reviews remain without a response. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

89% Of Clients Like To Read Reviews Using Their Mobile Devices

Be it through an app or a mobile web browser, people today choose to read reviews on their mobile devices.

Source: Statista

82% Of Consumers Visit Review Websites Since They Wish To Purchase An Item Or A Service And Want To Get The Facts About Business Products And Services.

Review sites are places that people go to get the facts about a product, business or service . Users come because they have actually already formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Staggering 270%

User review statistics reveal the purchase possibility for a product with five reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center