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Just 6% Of Customers Do Not Trust Client Reviews At All
According to customer review stats, a tremendous 19% of customers always trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
Unfavorable Reviews Can Boost Conversion By As Much As 85%
It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review data, people spend more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
If A Business Handles Problems Quickly And Effectively, 95% Of Unsatisfied Clients Will Go Back To A Business
Clients do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
More Than Half Of Shoppers Aged 25-34 Wrote Reviews
According to Statista, the more youthful generations are plainly the more opinionated ones.
Source: Statista
89% Of Customers Review A Businesses Responses To Reviews
Not only do many consumers read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Use A Business
This stat is one of numerous that illustrate the importance of online rankings. Now that news of consumer satisfaction travels this fast, keeping your customers delighted is more important than ever.
57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Additionally, 11 percent looked just for companies with an ideal five star ranking.
Source: Brightlocal
Google Accounts For 57.5 Percent Of All Reviews Across The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat consumers honorably generally prosper, review sites help make sure of that.
Source: Statuslabs
Online Product Reviews About A Product Can Raise Its Conversion Rate By More Than 270%
User review statistics show the purchase possibility for a product with five reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.
Today's consumers are wary and desire the best bang for their dollar. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.
Source: Review Trackers