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82 Percent Of Consumers Go To Review Sites Because They Wish To Buy A Service Or An Item And Wish To Get The Facts About Business Product Or Services.
Users come since they have currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
61 Percent Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Overall two-thirds of companies have good and exceptional scores. Just 5% of companies have a rating listed below 3 stars.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews remain without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews
Keeping in touch with your customers creates trust. Even something easy like reacting to their reviews and remarks can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to invest more money with a business.
Source: Statuslabs
88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Buying Home Electronics
Data reveal that reviews were more helpful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
Online Item Reviews About An Item Can Increase Its Conversion Rate By A Whopping 270 Percent
User review stats reveal the purchase likelihood for an item with five reviews is 270% higher than the exact same item without reviews.
Source: Spiegel Research Center
Most Best-selling Products Have An Average Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to customer rating stats, conversion rates start to reduce as rankings rise above 4.7.
Source: Spiegel Research Center
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
73 Percent Of Consumers Think Consumer Reviews Are More Vital Than Star And Number Ratings
Online review stats make it clear people aren't satisfied with scores alone.
Written reviews make the statistics appear more authentic which is what the prospective consumers are searching for. Almost a third of consumers state composed reviews are the only function that makes them believe the websites' reviews are beneficial and appropriate.
Source: Fan and Fuel
Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process
Let's say you want to buy a new vehicle and there are a number of models which fit your requirements. How do you select the very best one for you? Well, you read online reviews.
With the help of other consumers, you quickly decide on one that works for you. That's how favorable reviews convert consumers into clients.
Source: Consumer Affairs
91% Of Millennials Turn To Online Reviews As Much As Family And Friends
Online review statistics place consumers' reviews as the most credible source of recommendations. Online reviews typically bring the same weight as recommendations from family and friends.
Source: Brightlocal
70% Of Consumers Prefer To Find Out About A Business By Means Of Reviews And Posts, Rather Than Advertisements
Ads are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the best method to discover the truth about a product or service.
Source: Statuslabs
64% Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their buying confidence.
Companies use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
One-half Of All Millennial's "Always" Read Online Reviews For Businesses
More youthful people understand the worth of being informed. User-generated material has an unassailable influence on consumers.
They will realize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older people are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal