63.6% Of Customers Check Out Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats reveal the general popularity of a website can only go so far.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Expert Services

Majority of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a lawyer or a doctor.

Younger people (age 18-35) are much more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

89% Of Individuals Want To Read Reviews Using Their Mobile Devices

Be it through an app or a mobile internet browser, people choose to read reviews on their cell phones.

Source: Statista

73% Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Scores

Online review stats make it clear individuals aren't satisfied with scores alone.

Client reviews make the stats appear more genuine which is what the would-be customers are searching for. Almost a 3rd of consumers state written reviews are the only function that makes them believe the websites' reviews are pertinent and useful.

Source: Fan and Fuel

Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions

Facebook is currently the most popular social network which can likewise affect our purchasing preferences.

According to social reviews stats, Facebook impacts more than half of users' purchase decisions.

Facebook reviews stats expose that four out of 5 users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

If They Were Asked, 77% Of Clients Would Likely Leave A Review

More than a 35% would submit a review to inform others about their consumer encounter and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to submit a review to help other individuals with their choice making process.

Source: Podium

Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses

Considering that the large bulk of customers read reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

If A Company Takes Care Of Problems Rapidly And Effectively, 95% Of Dissatisfied Clients Will Go Back To A Company

Consumers do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

90 Percent Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about first impressions, right?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and desire the best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

Customer Reviews On Products Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the producer says. The reason, manufacturers' descriptions are essentially ads.

Source: Martech Zone

49 Percent Of Customers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who take note of the variety of reviews is currently at 46%.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you want to buy a new automobile and there are numerous models which fit your criteria. How do you pick the very best one for you? Well, you read reviews.

With the help of other people, you quickly pick a model that works for you. That's how favorable reviews convert consumers into consumers.

Source: Consumer Affairs

61 Percent Of Local Businesses Have An Average Ranking Of 4 To 5 Stars

Generally 2 out of 3 companies have good and outstanding scores. Only 5% of companies have a ranking listed below three stars.

Source: Brightlocal

Reviews Published On Twitter Can Help Improve Online Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

Due To The Fact That They Desire To Acquire A Service Or An Item And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Check Out Review Sites.

Review websites are places that people go to get the truth about a product, business or service . Users come since they have currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal