Positive Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Given that the huge bulk of consumers read reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

95% Of Disappointed Clients Will Go Back To A Company If A Company Manages To Resolve Issues Quickly And Effectively

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software application purchasers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

15% Of Clients Don't Trust Businesses Without Online Reviews

No trust implies no interactions. 15 percent of potential clients won't even consider doing business with a business they can't find viewpoints about.

Source: Statuslabs

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've visited a vendor. Online review trends show people choose to comment if they had a favorable experience, rather than a unfavorable or average one.

Source: Brightlocal

30% Of Consumers Feel Positive About A Business Which Answers Online Reviews

Keeping in touch with your customers establishes trust. Even something as simple as reacting to their remarks and reviews can make them feel valued.

As you may expect, customers who feel this way are more willing to invest more cash with a company.

Source: Statuslabs

Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to buy a brand-new car and there are several models which fit your requirements. How do you select the very best one for you? Well, you read the reviews.

With the help of other consumers, you quickly decide on a model that works for you. That's how favorable reviews convert customers into clients.

Source: Consumer Affairs

A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Income

Businesses that treat customers fairly usually succeed, review websites help make sure of that.

Source: Statuslabs

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Business

This stat is one of lots of that illustrate the importance of online ratings. Now that news of client satisfaction travels this quick, keeping your customers pleased is more crucial than ever.

57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

More Than Half Of Consumers Aged 25-34 Gave Reviews

According to Statista, the younger generations are reportedly the more vocal ones.

Source: Statista

53% Of Americans Consider Product Reviews And Scores As The Most Essential Part Of Online Shopping.

Today's shoppers are smart and want the very best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

70 Percent Of Consumers Choose To Discover A Business Through Reviews And Articles, Rather Than Advertisements

Ads are all well and good, however it deserves attempting a different approach too. Reviews are by far the best method to find the truth about a product or service.

Source: Statuslabs

74 Percent Of Local Companies Have At A Minimum, 1 Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Looking at online ratings data, we discovered that a company requires to have approximately 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

Most Popular Items Have An Average Score Of 4.2 To 4.7

You can't make everyone pleased, which is why perfect 5 star rankings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star ratings. In some cases a lower rating in fact helps your overall rating.

According to consumer rating stats, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center