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More Than Half Of Consumers Aged 25-34 Published Reviews
According to Statista, the younger generations are evidently the more vocal ones.
Source: Statista
If A Company Manages To Resolve Issues Rapidly And Efficiently, 95% Of Unhappy Clients Will Go Back To A Company
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews
Staying connected with your consumers builds their trust. Even something easy like responding to their remarks and reviews can make them feel valued.
As you may expect, customers who feel this way are going to invest more cash with a business.
Source: Statuslabs
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
91% Of Millennials Trust Online Reviews As Much As Loved Ones
Online review stats position consumers' reviews as the most trustworthy source of recommendations. Online reviews generally carry the very same weight as guidance from loved ones.
Source: Brightlocal
Reviews Posted On Twitter Can Boost Revenues By 6.46%
Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
Online Item Reviews About A Product Can Amplify Its Conversion Rate By An Unprecedented 270 Percent
User review statistics show the purchase probability for an item with 5 reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
Customers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Take note of this fact. The more detailed other users explain your service or product, the more money you can charge and consumer review stats show us precisely just how much more.
Source: Martech Zone
83% Of All Young Shoppers Were Invited To Leave A Review Recently
Of those invited, 80% of consumers did post a review. In general, companies have actually asked 66% of all customers to submit a review on their company.
Source: Brightlocal
Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Buying Process
Let's say you want to buy a brand-new vehicle and there are numerous models which fit your criteria. How do you pick the very best one for you? Well, you read online reviews.
With the help of other people, you manage to choose a model that works for you. That's how positive reviews convert customers into clients.
Source: Consumer Affairs
83% Of Customers Don't Trust Advertising
The conventional channels to reach clients aren't as influential as they utilized to be. A lot of users who no longer trust advertisements select to focus on clients' suggestions online.
Source: Statuslabs
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics indicate a company's reputation does not affect just the clients. Potential team members also look at rankings and read reviews.
Source: Deloitte
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they check out reviews 'constantly' or 'extremely often'.
Source: Trust You
77% Of Users Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how great your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses should to be constantly requesting reviews.
Source: Statuslabs