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91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of businesses question the integrity of online reviews. Nonetheless, they realize the massive impact user scores have on their business. Undesirable customer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Customers Could Spend 31% More With A Business That Has Great Reviews
Take note of this fact. The more detailed other users describe your services or product, the more cash you can charge and consumer review stats show us precisely how much more.
Source: Martech Zone
30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews
Corresponding with your customers creates trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.
As you may expect, customers who feel this way are going to spend more money with a business.
Source: Statuslabs
Consumers Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Purchase Than Desktop Users
Mobile users prefer to get things done quicker. Purchasing choices are made rapidly.
Online reviews are obviously convincing, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
53% Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.
Today's shoppers are smart and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.
Source: Statista
89% Of Individuals Choose To Read Reviews Using Their Cell Phones
Be it through an app or a mobile internet browser, everyday people prefer to read reviews on their smart phones.
Source: Statista
70% Of Customers Prefer To Learn About A Business By Means Of Reviews And Articles, Rather Than Advertisements
Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the best way to discover the truth about a product or service.
Source: Statuslabs
Google Represents 57.5% Of All Reviews Across The World
Google is in the lead here, followed by Facebook as a remote second.
These the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
A Lot Of Best Selling Items Have A Typical Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to customer rating statistics, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat customers honorably usually succeed, review sites help make sure of that.
Source: Statuslabs
89% Of Customers Browse A Businesses Responses To Reviews
Not only do the majority of clients check out the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
15% Of Users Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of possible customers won't even consider doing business with a company they can't find opinions about.
Source: Statuslabs
Reviews Published On Twitter Can Grow Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo