71% Of Millennials Browse Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a doctor or a lawyer.

Young people (age 18-35) are much more inclined to work with a professional based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.

Source: Thomson Reuters

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. However, they recognize the massive impact user scores have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats position customers' reviews as the most reliable source of recommendations. Online reviews typically carry the very same weight as recommendations from family and friends.

Source: Brightlocal

73% Of Customers Think Client Reviews Are More Important Than Star And Number Ratings

Online review statistics make it clear people aren't satisfied with ratings alone.

Consumer reviews make the statistics appear more authentic which is what the potential consumers are looking for. Almost a third of customers say composed reviews are the only function that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel

49 Percent Of Customers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency also.

The share of clients, who take notice of the number of reviews is currently at 46%.

Source: Brightlocal

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a brand-new vehicle and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read reviews.

With the help of other people, you quickly select a model that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star ranking is the first thing consumers see. Still, users focus on other aspects as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Utilize An Organisation

This stat is among lots of that illustrate the importance of online ratings. Now that news of consumer fulfillment travels this quick, keeping your customers pleased is more important than ever.

57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked just for organizations with a perfect five star score.

Source: Brightlocal

Positive Reviews Encourage 68% Of Consumers To Use Local Businesses

Considering that the vast bulk of consumers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

61 Percent Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Overall two thirds of businesses have excellent and awesome ratings. Just 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

98% Of Yelp's Website Visitors Bought From A Business They Found On The Website

Typically, 142 million customers go to Yelp monthly. If you haven't claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

89% Of Consumers Want To Read Reviews Using Their Smart Devices

Be it via an app or a mobile browser, clients prefer to read reviews on their smart phones.

Source: Statista

15% Of Clients Do Not Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of prospective customers will not even consider doing business with a business they can't find opinions about.

Source: Statuslabs