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89% Of Consumers Prefer To Read Reviews On Their Mobile Phones
Be it through an app or a mobile web browser, people choose to read reviews on their phones.
Source: Statista
15% Of Customers Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15 percent of prospective consumers won't even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
74 Percent Of Local Companies Have At A Minimum, 1 Google Review
One review is far from enough to enhance your website's SERP ranking.
Taking a look at online ratings data, we found out that a company requires to have an average of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
Software Application Reviews Impact Over 98 Percent Of All Buyers
18 percent of software purchasers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals viewpoints before they ever trust what the maker says. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone
More Than 4 Negative Reviews About A Company Or Product May Decrease Sales By 70%
One negative review is enough for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'constantly' or 'extremely frequently'.
Source: Trust You
53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews stay without a response. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
If They Were Asked, 77% Of Consumers Would Submit A Review
More than a 35% would submit a review to advise others about their client experience and 24% would certainly direct their review to the business itself.
Over a 26% would want to post a review to help other people with their decision making process.
Source: Podium
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of Online Shopping.
Today's shoppers are wary and want the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company
The star score is the first thing customers see. Still, users focus on other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US customers.
Source: Statista
Clients Could Invest 31 Percent More With A Business That Has Great Reviews
Take notice of this statistic. The better other users describe your product or service, the more cash you can charge and customer review statistics reveal to us precisely just how much more.
Source: Martech Zone
Online Item Reviews About A Product Can Raise Its Conversion Rate By A Whopping 270%
User review stats reveal the purchase likelihood for an item with 5 reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center