A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably normally flourish, review sites help make certain of that.

Source: Statuslabs

If A Company Deals With Issues Quickly And Efficiently, 95% Of Disappointed Customers Will Return To A Business

Customers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

The Average Review Length Has Gotten 65% Shorter Since 2010

Presently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.

Source: Review Trackers

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Google Accounts For 57.5% Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a distant second.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that businesses ought to be constantly asking for reviews.

Source: Statuslabs

Fifty Percent Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger people understand the worth of being informed. User-generated content has an indisputable impact on consumers.

They will recognize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older individuals are different though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Clients Could Spend 31 Percent More With A Business That Has Excellent Reviews

Pay attention to this statistic. The better other users explain your services or product, the more money you can charge and consumer review statistics reveal to us exactly how much more.

Source: Martech Zone

70% Of Customers Prefer To Discover A Business Through Reviews And Articles, Instead Of Ads

Advertisements are all well and good, however it's worth trying a different approach as well. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. Customers anticipate to see some unfavorable reviews.

Source: Capterra

83% Of Consumers Do Not Trust Advertising

The traditional channels to reach clients aren't as prominent as they used to be. A lot of users who no longer trust ads pick to take notice of clients' recommendations online.

Source: Statuslabs

86 Percent Of Customers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the money they invest at your business. They will be willing to share it if you give them a great experience.

Source: Brightlocal

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of businesses really utilize them.

Although we now understand why consumer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Site

Normally, 142 million consumers check out Yelp on a monthly basis. If you have not declared your complimentary Yelp business page, this is as good a time as any.

Source: RevLocal

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of customer reviews stay without a reaction. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

Many Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends reveal people choose to comment if they had a favorable experience, instead of a negative or mediocre one.

Source: Brightlocal