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53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews stay without a reaction. That's regrettable, because those businesses are losing customers that way.
Source: Review Trackers
A One Star Boost In Score Can Result In A 5% To 9% Increase In Business Earnings
Businesses that treat consumers honorably usually flourish, review sites help ensure of that.
Source: Statuslabs
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
Reviews Posted On Twitter Can Help Grow Online Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review statistics position clients' reviews as the most trustworthy source of suggestions. Online reviews typically carry the very same weight as advice from friends and family.
Source: Brightlocal
77% Of Clients Would Undoubtedly Give A Review If They Were Asked
More than a 35% would submit a review to inform others about their consumer encounter and 24% would certainly direct their review to the company itself.
Over a 26% would be willing to submit a review to help other individuals with their decision making process.
Source: Podium
70 Percent Of Customers Need To Read At Least Four Reviews Before They Can Trust A Business
Four reviews may be too few. Most people check out many more reviews to get an idea of how business is really doing. Do not depend on that statistic alone.
Source: Brightlocal
15 Percent Of Clients Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15% of potential customers will not even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
More Than Half Of Shoppers Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are obviously the more opinionated ones.
Source: Statista
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
When Buying Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Prominent Aspect
Stats reveal that reviews were more beneficial than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews
Keeping in touch with your clients creates trust. Even something easy like reacting to their reviews and comments can make them feel valued.
As you may anticipate, clients who feel this way are going to invest more cash with a business.
Source: Statuslabs
Negative Reviews Can Improve Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, people devote more than five times as long on a website when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics indicate a business's reputation doesn't affect just the clients. Potential employees also take a look at ratings and take a look at reviews.
Source: Deloitte