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Just 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the significant review platforms are free, a remarkably low number of businesses actually use them.
Although we now understand why client reviews are so powerful, many businesses obviously don't.
Source: LsaInsider
Customers Might Spend 31 Percent More With A Business That Has Great Reviews
Focus on this fact. The more detailed other users explain your product and services, the more money you can charge and customer review stats reveal to us precisely just how much more.
Source: Martech Zone
Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are generally ads.
Source: Martech Zone
95% Of Dissatisfied Customers Will Return To A Company If A Company Makes An Effort To Solve Issues Quickly And Effectively
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
77% Of Customers Would Most Likely Give A Review If They Were Asked
More than a 35% would submit a review to notify others about their customer encounter and 24% would most likely direct their review to the company itself.
Over a 26% would want to submit a review to help other people with their choice making process.
Source: Podium
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their buying confidence.
Organizations use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a lawyer or a doctor.
Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews remain without a response. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
89% Of Clients Browse A Businesses Feedback To Reviews
Not only do the majority of individuals read the review replies, 30% of them value them highly. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
49% Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their number and recency too.
The share of consumers, who focus on the number of reviews is presently at 46 percent.
Source: Brightlocal
74 Percent Of Local Businesses Have At A Minimum, One Google Review
One review is far from enough to improve your website's SERP ranking.
Looking at online ratings stats, we found out that a company requires to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
Over Half Of Clients Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are unsurprisingly the more vocal ones.
Source: Statista
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company
The star score is the first thing consumers see. Still, users take note of other aspects as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US consumers.
Source: Statista