Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your website. According to online review data, people spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

72% Of Consumers Will Not Take Action Before They Check Out Some Reviews

No matter how tempting your marketing is, you still need consumer reviews. There's no other way around it. Consumers are still happy to hear you out, however they trust other people more.

Source: My Testimonial Engine

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star rating is the first thing customers see. Still, users pay attention to other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of American customers.

Source: Statista

88% Of Executives View Reputation Risk As A Top Business Issue

Reputation management stats show a company's reputation does not affect just the clients. Potential employees also take a look at scores and take a look at reviews.

Source: Deloitte

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews go on without a response. That's regrettable, since those businesses are losing consumers that way.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all individuals in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a doctor or an attorney.

Young people (age 18-35) are much more inclined to hire a professional based on online reviews. Only 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

If They Were Asked, 77% Of Consumers Would Undoubtedly Leave A Review

More than a 35% would do it to educate others about their client encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other people with their decision making process.

Source: Podium

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new automobile and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.

With the help of other customers, you manage to choose one that works for you. That's how positive reviews transform consumers into consumers.

Source: Consumer Affairs

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'constantly' or 'really often'.

Source: Trust You

91% Of Millennials Have Faith In Online Reviews As Much As Loved Ones

Online review statistics place consumers' reviews as the most reliable source of recommendations. Online reviews usually carry the very same weight as guidance from loved ones.

Source: Brightlocal

15% Of Consumers Don't Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of prospective customers will not even think about working with a business they can't discover opinions about.

Source: Statuslabs

89% Of Clients Browse A Businesses Replies To Reviews

Not only do a lot of clients check out the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.

Source: Brightlocal

A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat clients fairly generally flourish, review websites help make certain of that.

Source: Statuslabs

73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Rankings

Online review statistics make it clear people aren't satisfied with scores alone.

Written reviews make the statistics appear more genuine which is what the potential customers are trying to find. Nearly a 3rd of consumers state written reviews are the only function that makes them believe the websites' reviews are beneficial and appropriate.

Source: Fan and Fuel

67% Of Consumers Report Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider

Reviews have a huge effect on their decision when consumers have to choose a service provider.

Source: DemandGenReport