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53% Of Customers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews remain without a reply. That's too bad, because those companies are losing consumers that way.
Source: Review Trackers
Most Best Selling Items Have An Average Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to consumer rating stats, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
Just 6 Percent Of Customers Don't Trust Consumer Reviews At All
According to customer review stats, a whopping 19% of consumers constantly rely on online reviews and never a buy without reading reviews initially.
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a doctor or a legal representative.
Young people (age 18-35) are much more likely to hire an expert based upon online reviews. Just 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of companies in fact use them.
Although we now know why consumer reviews are so effective, a lot of businesses obviously don't.
Source: LsaInsider
91 Percent Of Millennials Trust In Online Reviews As Much As Loved Ones
Online review stats position customers' reviews as the most reliable source of recommendations. Online reviews usually carry the very same weight as advice from loved ones.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's buyers are wary and desire the best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.
Source: Statista
49 Percent Of Customers Consider The Number Of Online Reviews As A Vital Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency as well.
The share of customers, who focus on the variety of reviews is presently at 46%.
Source: Brightlocal
72% Of Customers Won't Take Action Before They Check Out Some Reviews
Irrespective of how tempting your marketing is, you still need customer reviews. There's no way around it. Customers are still happy to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
89% Of Shoppers Want To Read Reviews On Their Smart Devices
Be it via an app or a mobile internet browser, people choose to read reviews on their phones.
Source: Statista
70 Percent Of Customers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business
Four reviews may be too few. Many people read a lot more reviews to get a clear view of how business is actually doing. Do not depend upon that figure alone.
Source: Brightlocal
Because They Want To Acquire A Service Or An Item And Want To Get The Truth About The Businesses Items And Services, 82% Of Customers Go To Review Sites.
Review websites are locations that customers go to get the truth about a business, service or product . Since they have already formed a purchase decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
Visitors Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done much faster. Therefore, purchasing choices are made quickly.
Online reviews are obviously persuasive, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone