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95% Of Unhappy Customers Will Go Back To A Business If A Business Manages To Solve Problems Rapidly And Efficiently
Clients do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats reveal user-generated material can do wonders in terms of conversions.
A single review can have an enormous impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent increase.
Source: RevLocal
82% Of Customers Visit Review Sites Since They Want To Purchase A Service Or A Product And Wish To Get The Facts About The Businesses Product Or Services.
Users come because they have currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All
According to client review statistics, a whopping 19 percent of customers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
77% Of Consumers Would Give A Review If They Were Asked
More than a 35% would submit a review to notify others about their customer experience and 24% would undoubtedly direct their review to the business itself.
Over a 26% would want to leave a review to assist other people with their choice making process.
Source: Podium
73% Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Rankings
Online review stats make it clear people aren't pleased with ratings alone.
Client reviews make the stats appear more authentic which is what the potential clients are looking for. Nearly a 3rd of customers say written reviews are the only function that makes them think the websites' reviews are useful and pertinent.
Source: Fan and Fuel
74 Percent Of Local Companies Have At A Minimum, 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Taking a look at online scores statistics, we found out that a business needs to have approximately 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
61% Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Typically two thirds of companies have excellent and awesome scores. Only 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review stats reveal that 63% of customer reviews go on without a reaction. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
98% Of Yelp's Visitors Bought From A Business They Found On The Website
Generally, 142 million customers go to Yelp monthly. If you haven't declared your complimentary Yelp business page, this is as excellent a time as any.
Source: RevLocal
83% Of Clients Don't Rely On Advertising
The standard channels to reach customers aren't as influential as they utilized to be. Many users who no longer trust advertisements select to take notice of clients' suggestions online.
Source: Statuslabs
Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process
Let's say you want to buy a new car and there are several models which fit your criteria. How do you select the best one for you? Well, you read online reviews.
With the help of other people, you manage to decide on one that works for you. That's how positive reviews convert consumers into customers.
Source: Consumer Affairs
A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat consumers well typically prosper, review sites help ensure of that.
Source: Statuslabs
Reviews Published On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
Consumers Could Spend 31% More With A Business That Has Excellent Reviews
Take note of this statistic. The better other users describe your product or service, the more money you can charge and customer review statistics reveal to us exactly how much more.
Source: Martech Zone
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz