88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management statistics indicate a business's reputation does not impact just the clients. Prospective team members likewise take a look at ratings and take a look at reviews.

Source: Deloitte

30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews

Staying connected with your customers develops trust. Even something like responding to their comments and reviews can make them feel appreciated.

As you might expect, clients who feel this way are ready to invest more cash with a business.

Source: Statuslabs

Unfavorable Reviews Can Increase Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, individuals devote more than five times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

90 Percent Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people state about first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

Consider asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

73 Percent Of Customers Believe Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear individuals aren't satisfied with scores alone.

Written reviews make the statistics appear more genuine which is what the potential customers are searching for. Almost a third of consumers state written reviews are the only function that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel

Just 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the significant review platforms are free, a remarkably low number of businesses actually utilize them.

Although we now understand why client reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Site

Generally, 142 million consumers visit Yelp on a monthly basis. If you have not declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

Software Reviews Impact Over 98 Percent Of All Buyers

18 percent of software application buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

If A Business Makes An Effort To Solve Issues Rapidly And Efficiently, 95% Of Unsatisfied Consumers Will Go Back To A Company

Consumers don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Picking A Service Provider

Reviews have an enormous impact on their decision when consumers have to choose a service provider.

Source: DemandGenReport

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Friends And Family

Online review statistics place customers' reviews as the most reliable source of recommendations. Online reviews normally carry the same weight as guidance from loved ones.

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to buy a new automobile and there are several models which fit your requirements. How do you pick the best one for you? Well, you read reviews.

With the help of other customers, you quickly pick a model that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'always' or 'extremely frequently'.

Source: Trust You

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your clients are your most important resource, and it's not just because of the money they spend at your business. If you provide a great experience, they will be willing to share it.

Source: Brightlocal