Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is presently the most popular social network which can likewise influence our purchasing decisions.

According to social media reviews data, Facebook affects the majority of users' purchase decisions.

Facebook reviews stats expose that four out of 5 users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

If A Business Handles Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Company

Clients do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of customer reviews go on without a response. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

Reviews Posted On Twitter Can Grow Revenues By 6.46%

Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

Most Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends reveal individuals prefer to comment if they had a positive experience, instead of a unfavorable or average one.

Source: Brightlocal

If They Were Asked, 77% Of Customers Would Post A Review

More than a 35% would leave a review to advise others about their customer experience and 24% would most likely direct their review to the business itself.

Over a 26% would want to give a review to assist other individuals with their choice making process.

Source: Podium

98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million customers check out Yelp on a monthly basis. This is as excellent a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal

91 Percent Of Millennials Trust In Online Reviews As Much As Loved Ones

Online review statistics place clients' reviews as the most reliable source of suggestions. Online reviews usually bring the very same weight as recommendations from friends and family.

Source: Brightlocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Use A Business

This stat is among numerous that illustrate the value of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your clients pleased is more crucial than ever.

57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked just for services with a best five star ranking.

Source: Brightlocal

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Stats reveal that reviews were more successful than Television ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

Google Accounts For 57.5% Of All Reviews Around The World

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

These the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the massive impact user ratings have on their business. Unfavorable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your customers establishes trust. Even something easy like responding to their reviews and remarks can make them feel valued.

As you might anticipate, clients who feel this way are happy to spend more cash with a company.

Source: Statuslabs

49% Of Customers Consider The Quantity Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who take note of the number of reviews is currently at 46 percent.

Source: Brightlocal

61% Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Typically two thirds of companies have great and awesome rankings. Only 5% of companies have a rating below 3 stars.

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a new automobile and there are a number of models which fit your criteria. How do you choose the best one for you? Well, you read online reviews.

With the help of other people, you manage to pick one that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the negative and positive reviews and their impact on customers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People expect to see some unfavorable reviews.

Source: Capterra