53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews go on without a response. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews

Corresponding with your customers creates trust. Even something as basic as responding to their comments and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are ready to invest more money with a company.

Source: Statuslabs

63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.

These online review statistics reveal the general popularity of a site can just presume when it pertains to trust.

Source: Review Trackers

Positive Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses

Considering that the huge bulk of consumers read reviews, you'd want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If A Company Deals With Problems Quickly And Effectively, 95% Of Unsatisfied Clients Will Return To A Company

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

82 Percent Of Consumers Visit Review Websites Due To The Fact That They Want To Acquire A Product Or A Service And Want To Get The Truth About Business Services And Products.

Users come since they have already formed a buying decision. The majority of them (89%) buy within a week of their visit.

Source: RevLocal

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. Nonetheless, they recognize the huge effect user scores have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

86% Of Consumers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the cash they spend at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Generally two thirds of businesses have good and outstanding rankings. Only 5% of businesses have a score below three stars.

Source: Brightlocal

If They Were Asked, 77% Of Customers Would Likely Give A Review

More than a 35% would submit a review to advise others about their customer experience and 24% would rather direct their review to the company itself.

Over a 26% would be willing to post a review to assist other people with their decision making process.

Source: Podium