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64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out consumer reviews, concur that it increases their buying confidence.
Organizations use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
15% Of People Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of potential clients will not even think about doing business with a company they can't discover opinions about.
Source: Statuslabs
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews remain without a reply. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Utilize A Service
This stat is one of many that illustrate the significance of online rankings. Now that news of consumer satisfaction travels this fast, keeping your clients delighted is more vital than ever.
57% of consumers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.
Furthermore, 11 percent looked just for organizations with a perfect five star rating.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose an attorney or a medical professional.
Young people (age 18-35) are a lot more inclined to work with an expert based upon online reviews. Just 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Website
Generally, 142 million customers check out Yelp on a monthly basis. If you haven't claimed your free Yelp business page, this is as great a time as any.
Source: RevLocal
67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
When clients need to choose a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you wish to purchase a brand-new car and there are several models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.
With the help of other consumers, you quickly choose one that works for you. That's how positive reviews transform customers into clients.
Source: Consumer Affairs
89% Of Clients Like To Read Reviews Using Their Smartphones
Be it via an app or a mobile web browser, people prefer to read reviews on their smart phones.
Source: Statista
89% Of Customers Read A Businesses Reactions To Reviews
Not only do many clients check out the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
72% Of Clients Will Not Take Action Before They Check Out Some Reviews
No matter how captivating your marketing is, you still need customer reviews. There's no skirting around it. Customers are still going to hear you out, however they rely on other people more.
Source: My Testimonial Engine
60% Of Customers Check Out Blog And Social Media Reviews On Their Mobile Devices Before Shopping
In-store shopping is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.
Reviews and rating data reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
Fifty Percent Of All Millennial's "Always" Check Out Online Reviews For Businesses
More youthful individuals understand the value of being informed. User-generated material has an indisputable effect on consumers.
They will realize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older people are different though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
30% Of Clients Feel Favorable To A Company Which Responds To Online Reviews
Corresponding with your clients establishes trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.
As you may anticipate, clients who feel this way are happy to invest more money with a company.
Source: Statuslabs
61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Generally two thirds of companies have good and outstanding ratings. Just 5% of companies have a rating below 3 stars.
Source: Brightlocal