53% Of Customers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews stay without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have a massive impact on their decision when customers have to choose a solution provider.

Source: DemandGenReport

52% Of Consumers Trust A Product More If It Has Negative Reviews As Well

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a positive experience, rather than a unfavorable or mediocre one.

Source: Brightlocal

Positive Reviews Encourage 68 Percent Of Customers To Choose Local Businesses

Given that the large majority of consumers check out reviews, you'd want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new vehicle and there are several models which fit your requirements. How do you select the best one for you? Well, you read reviews.

With the help of other customers, you quickly select one that works for you. That's how favorable reviews convert consumers into customers.

Source: Consumer Affairs

Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions

Facebook is presently the most popular social network which can also affect our purchasing decisions.

According to social reviews statistics, Facebook impacts the majority of users' purchase decisions.

If it has favorable reviews, Facebook reviews stats reveal that four out of 5 users are more likely to rely on a local business.

Source: RevLocal

Software Reviews Influence Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies really utilize them.

Although we now know why consumer reviews are so effective, a lot of businesses apparently do not.

Source: LsaInsider

60% Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With men being two times as likely to be affected than ladies.

Reviews and ranking statistics show people value the opinion of peers more than any other material.

Source: Collective Bias

88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Stats reveal that reviews were more beneficial than TV ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

70% Of Customers Choose To Discover A Business By Means Of Reviews And Posts, Instead Of Ads

Ads are all well and good, but it deserves attempting a different approach also. Reviews are without a doubt the best way to find the truth about a product or service.

Source: Statuslabs

Customers Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Buying decisions are made rapidly.

Online reviews are clearly persuasive, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

American Buyers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of USA consumers.

Source: Statista

Google Accounts For 57.5% Of All Reviews World Wide

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here's the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a physician or a legal representative.

Young people (age 18-35) are even more inclined to employ an expert based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

72% Of Consumers Won't Take Action Before They Check Out Some Reviews

Irrespective of how eye-catching your marketing is, you still require client reviews. There's no other way around it. Clients are still going to hear you out, however they trust other people more.

Source: My Testimonial Engine